QA & QC Jobs: Walk in Today, 28th, 29th, 30th November 2011
Posted on November 28th, 2011Quality Team Leader
Exp: 2-5yrs
Qualification: Any Graduate
Job Description:
-Determine whether the CMC agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
-Report contact handling performance and statistics through monitoring and test contact evaluation.
-Report contact handling performance and statistics through daily and weekly reports submitted to the Quality Assurance Supervisor.
-Conduct remote monitoring sessions with Client, thus completing performance summaries that will be submitted to the Quality Assurance Supervisor and the Quality Assurance Manager.
-Randomly monitor calls to ensure Client/Intelenet’s standards are maintained.
-Review evaluations, maintain tape files, and handle general administrative duties.
-Prepare performance evaluations documenting contact-handling procedures.
-Other Duties as assigned.
Candidate Profile:
-Strong analytical & problem solving skills.
-Proficiency in MS-office, MS Visio & Minitab.
-Excellent verbal communication & documentation skills in English.
-Excellent presentation skills and eye for details.
-Ability to work during nights.
-Organized and Methodical.
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Work Location: Bengaluru/Bangalore
Company Name: Sparsh BPO Services Ltd (An Intelenet Company)
Walk-in Date: 28th, 29th, 30th Nov 2011
Walk-in Venue:
Sparsh BPO Services Ltd (An Intelenet Company)
No.31,next to Vidya Niketan School
Kempapura Hedbal,
Bangalore.
Keywords: Bangalore / Bengaluru, Bangalore Walkin, Quality Assurance, Quality Control
