Non-IT Jobs in US Mortgage: Walk ins on 6th, 7th September 2011

Posted on September 5th, 2011

Team Lead- US Mortgage

Qualification: Graduate/MBA

Exp: 3-4yrs

Job Description:
-Contribute towards developing the business strategy of the Project.
-Participate and contribute in the performance review of the function.
-Undertake necessary preparation for client reviews or support the Process lead in preparation for client reviews.
-Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
-Maintain sustainable and trustworthy relations in the client organization
-Meet / exceed operational targets for the team within SLA’s.
-Clearly define and communicate operational targets for team.
-Develop and proactively review and tune the team to meet / exceed business objectives
-Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
-Participate in selection process to ensure the right talent is selected in a timely manner.
-Effectively train team members to enhance skill sets/performance.
-Facilitate transfer of talent to other teams and absorb talent from other teams.
-Make sure all team members performance is reviewed periodically and clear feedback is provided on a continuous basis.
-Ensure timely completion of appraisals.
-Resolve and/or escalate employee grievances in a timely manner.
-Ensure employees are highly motivated and have high morale

Candidate Profile:
-Excellent written and verbal communication skills
-Good interpersonal skills
-Excellent in Ms Excel and PPT
-Willing to Work in Night Shift
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Work Location: Bangalore

Company Name: Fidelity National Financial India BPO Services

Walk-in Date: 6^th, 7^th Sept 2011

Walk in Venue:
Fidelity National Financial India BPO Services
No. 46 P and 47 P, Electronic City
Phase-II,
Bangalore.

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