Assistant Manager (Operations) Jobs: Walk in Today, 28th, 29th, 30th November 2011
Posted on November 28th, 2011Assistant Manager Operations,
Exp: 4-6yrs
Qualification: Any Graduate
Job Description:
-Design and deploy local procedures and operations to enable the fluid and clear deliver of the contract.
-Own process and manpower.
-Fore leader and a visionary.
-Formulate break through strategies for Operational Excellence.
-Bring best practices of industry to the table.
-Manage people and performance by matrices.
-Train, develop and deploy Team Leaders.
-Report and improve on performance levels of all team members, using a coaching enabling style at all times.
-Schedule staff in line with expected call volumes/expected manning.
-Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting
-To meet the customer service standards, remaining courteous, professional and polite at all times.
-Attrition control.
-Update customer information accurately on computerized/intranet.
-Complete control over team.
-Liaise with organizational departments within the organization.
-Contribute to the overall achievement of the Process levels by achieving agreed personal/SLA targets.
-Be a constructive and positive communicator at all times and all levels.
-Provide clear, concise and accurate information in response to enquiries.
-Be familiar with and comply with the customer service and administration policies and procedures.
-Apply statistical procedure to analyze data.
-Manage internal as well as external Audits.
-Accountable for the revenue generation and growth of the business.
-Client management.
-Strong understanding of the technology in application to facilitate business.
-Conscious towards quality and compliance.
-Ability to manage manpower status and team activities within budget.
-Design and implement Rewards and Recognition programs.
-A leader in MIS.
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Work Location: Bengaluru/Bangalore
Company Name: Sparsh BPO Services Ltd (An Intelenet Company)
Walk-in Date: 28th, 29th, 30th Nov 2011
Walk-in Venue:
Sparsh BPO Services Ltd (An Intelenet Company)
No.31,next to Vidya Niketan School
Kempapura Hedbal,
Bangalore.
Keywords: Bangalore / Bengaluru, Bangalore / Bengaluru Jobs
