Live Chat and Email Jobs: Walk in today 30th, 31st Aug and 1st, 2nd, 3rd, 4th Sept 2010

Posted on August 30th, 2010

Job Category: IT/Software

Customer Care & Live Chat

Job Description:
We service around the world with the highest level of customer service delivered over Live Chat and Email. This requires understanding of the customer’s problems and creatively answering the issues
-Solving the queries related to online shopping.
-Involves handling customer service Inbound calls/Chat Supports and E-mails
-Involves resolving customer’s queries and retaining them.
-Should be patient enough to handle any kind of customer queries.
-Provide customers with product and service information.
-Follow-up on customer inquires if not resolved immediately.
-Upselling Skills, Typing Skills & Accuracy for Chat and E-mail.

Job Skills:
-Excellent command over written English
- Typing speed 40 wpm
- Working Knowledge of Windows and Internet
- Flexible with rotational shifts and 24/7 work environment
-Active on Social Networking sites like Facebook, Orkut , Twitter , etc.
-Wants to delight customers, above and beyond the call of duty
-has empathy for the customers’ situation
-talks in a way the customer can understand
-works accurate and with eye for detail
-handle things in the best interest of both customer and company
-has a pleasant, friendly style
-willing to build a long-term relationship with the customer (not a “job-hopper”)

Work Location: Delhi/NCR

Exp: 1-3 yrs

Walk-in Date: 30^th Aug to 4^th sept 2001

Company Name: Bigshoebazaar India Pvt. Ltd
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Walk-in Venue:
Bigshoebazaar India Pvt Ltd
8, Balaji Estate, Guru Ravi Das Marg
Kalkaji,
New Delhi.
Key Words: online shopping, Chat, E-mail, Live Chat, Chat Support, Software

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