Technical support jobs today walkins 30th, 31st March 2010
Posted on March 30th, 2010Voice based Technical Support
Job Description:
-Coordination with the branches/ROs On daily Basis for Receiving and comipling branch Direct Interaction with customers located in the USA/UK over the Phone/ remote connection/chat support as the first face to the customer (Inbound)
-Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service.
-Managing and updating customer database based on the troubleshooting performed on the session.
-Demonstrated flexibility and contributions to creating a team environment
-Continual enhancement of one’s performance
-Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines.
-Up-sell appropriate products during the course of the call
-Achieve Call Quality requirements as outlined via Call Monitoring Guidelines
-Achieve Productivity requirements and performance delivery as outlined via Operation scorecard
-Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
-Handling/Managing irate customers and directing them as per the refund/chargeback policy as and when requested.
Qualification: Graduate
Exp: 1-3yrs
Walk-in Date: 30th, 31st March 2010
Time: 10:00am to 04:00pm
Company Name: Infinite Computer Solutions
Location: Bangalore
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Walk-in Venue:
Infinite Computer Solutions
EPIP Zone, 2nd Phase, Whitefield,
Bangalore – 66
Keywords: Bangalore Career, Bangalore Walki-ins, Laptops, March 2010 Jobs, March 2010 Walk-ins, Operating System, Technical jobs, Technical Support, voice Process
