Technical Support: BPO jobs, Walk-in today 19th, 22nd, 23rd, 24th, 25th, 26th March 2010
Posted on March 19th, 2010Technical Support -Voice
Job Description:
-Experience in voice-based technical support
-Should have knowledge of troubleshooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
-Should have a good understanding of ticketing and remote connect tools
-Should be aware of PC Hardware Environment, Printers and UNIX
-Should have excellent verbal and written communication skills
-Should be able to diffuse volatile situations when distressed or irate customers call for support
-Should use initiative to find ways to solve incidents.
-Should have clear and logical thought processes which are required to identify the causes of an incident
-Should be able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
-Should be able to categorize an incident correctly for call tracking and logging purposes -Candidates willing to work in Night Shifts only need to apply
Exp: 0-3yrs
Qualification: Any Graduate
Walk-in Date: 19th to 26th March 2010 (Except Saturday & Sunday)
Time: 03:00pm to 07:00pm
Company Name: iGATE Global Solutions Limited
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Work Location: Noida
Walk-in Venue:
iGATE Global Solutions Limited,
C133A, Sector 2
Noida
Landmark – Behind Fire Station, Near Sector 15 Metro Station
Keywords: Lotus Notes, March 2010 Jobs, March 2010 Walk-ins, MS office, Noida Career, Noida walkins, Operating System, Operating system jobs, outlook, Technical jobs, Technical Support, UNIX, voice Process
