Voice Trainer/Voice Coach, Call center jobs, walk-in on 15th Jan 2010
Posted on January 12th, 2010Voice Trainer/Voice Coach
Job Description:
-Monitor the call center agents’ calls on communication and soft skills & standard operating procedures and rate them on Call Quality and administer one to one feedback.-Provide necessary coaching to agents for necessary improvement
-Prepare Call Quality MIS and necessary reports
-Identify training needs of the call center agents and communicate them to the Operations and Accent Trainers
-Collect information related to US and mail periodical newsletter to the group
-Conducting quizzes on American culture and current events
-Continuous evaluation of agents and subsequent coaching / training and evaluation of progress
-Interact with all the Managers/trainer on a regular basis to collect feedback and information and to evaluate training
-Screen call center job applicants on their Oral and Written Communication Skills
Skills:
-Opening/ Closing statements
-Rate of speech and sound clarity
-Grammar and comprehension
-Standard Operating Procedures/ Product Knowledge
Exp: 3+yrs
Qualification: Any Graduate
Walk-in Date: 15th Jan 2010
Time: 09:30am to 04:00pm
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Company Name: First Indian Corporation Private Limited
Work Location: Hyderabad / Secunderabad
Walk-in Venue:
First Indian Corporation Pvt. Ltd4th, 5th & 6th Floors Swarnajayanthi Complex,
Ameerpet, S.R. Nagar Post,
Hyderabad.
Keywords: Call Centre, Customer care, Hyderabad Career, Hyderabad jobs, Hyderabad walkins, January 2010 jobs, January 2010 walk-ins, MIS
