People soft, Business objects Associate jobs for Freshers, walk-in on 9th January 2010
Posted on January 7th, 2010Associate/Sr Associate(Systems)
Job Description:
-Support services associate provides guidance , assistance, co ordination and follow-up on client questions or problems
-Under minimal supervision, respond to customers inquiries that come into the Global solution center via the remedy case management system as well as customer issues reported via the telephone that concern application support requests, system status, and network connectivity.
-Resolve financial application issues that arise from the firm’s global software applications
-Work towards the resolution of functional software related issues as well as potential hardware or connectivity issues that may arise
-Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience
-Root cause analysis should be provided. Associate must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
-Will be one point of contact for Level 2 support for all the Finance related applications
Skills:
-Exposure in People soft / Business objects is an added advantage)
-Functional / Technical support experience in any Finance module of ERP. (Preference will be given to People-soft OR Business objects) for senior position
-People who have taken training on finance modules of other applications like People soft, Business Objects, SAP etc. (Preference will be given to the candidates who have got training on People soft / Business objects)
-Candidate should be comfortable to work in night shifts. Three shifts cover 24 hours, 5 ½ days per week
Qualification: Any Graduate
Exp: 0-5yrs
Walk-in Date: 9th Jan 2010
Time: 09:30am to 11:30am
Company Name: RMZ Infinity
Work Location: Bangalore
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Contact Person: Archana/Ashita
Walk-in Venue:
RMZ Infinity
Tower C, 3rd Floor, Municipal No-3
Old Madras Road, K R Puram
Opp. Big Bazaar
Bangalore.
Keywords: associate, Bangalore Career, Bangalore Employment, Bangalore Walkins, Business Objects, ERP, January 2010 jobs, January 2010 walk-ins, Saturday Walkins, Weekend Jobs, Weekend Walkins
