SQL, Oracle, UNIX, Technical Support Engineer jobs, Apply Today 4th, 5th, 6th 7th December 09

Posted on December 4th, 2009

Technical Support Engineer

Qualification: Graduate / PG in Computer Science

Job Description:
-TSE identifies root causes for escalated issues from the customer service organization; provides & implements solutions for these issues
-In addition to developing expertise TSE draws upon other sources of information (knowledge of programming languages and methodologies, source code, intranet developer forums, vendor solution bases, etc) to analyze the root cause of escalated issues.
-Propose action plans and timelines for resolution and work directly with engineering in defining the technical requirements of a solution.
-Responsible for all application level changes to the multi-tenant hosted environment. Duties may include applying patch or hotfix installations, database updates, and performing system upgrades.
-Reviewing the results of the system monitoring on a daily basis and initiating actions on automated system alerts is also an integral responsibility of the position.

Skills:
-Atleast 2-3 years relevant experience in providing software suport to clients across US & UK over phone & emails
-SQL /Oracle database query experience required.
-Strong UNIX skills
-Preferred experience of service to customers of a multi-tenant hosted software as a Service offering.
-Exposure to supporting an enterprise level application based on Java utilizing Web Services is an advantage.
-Ability to perform assigned duties with minimal supervision – Individual contributor as well as a team member.
-Ability to communicate effectively with a diverse group of internal resources – both technical and non-technical who are distributed geographically.
-Ability to provide phone and email support to customer contacts during hours when US support is not available
-Good time management skills, ability to multi-task and adjust to changing priorities

Exp: 2+yrs

Apply before 7th Dec 09

Company Name: Kronos Solutions India PVT.Ltd

Location: Delhi/NCR, Noida
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Walk-in venue:
Kronos Solutions India PVT.Ltd
B-21 First Floor Sector 58,
Noida.

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