Help Desk Analyst, operating systems, Networking jobs, walkin Today 18th, 19th, 20th, 21st August 09
Posted on August 18th, 2009Help Desk Tier 1 Analyst
Exp: 2-4yrs
Skills:
-2-3 years demonstrated experience working in, on or with PC based applications (i.e. Windows 2000/XP, MS Office applications, SAP or Lotus Notes), operating systems, networks, messaging systems and various hardware types.
-Provide technical phone support to various clients.
-Support Incident Management process with the goal to restore service as quickly as possible to minimize business impact.
-Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone script as defined in the SOP.
-Provide user with timely resolution for reported problem & Follow up on open tickets and escalate to appropriate solver groups.
-Review Help Desk Procedures and Policies and make recommendations when applicable & Update Help Desk and ERT whiteboard to reflect outages and hot issues.
-Provide the end user with status updates if the resolution takes an extended time & Stay abreast of client notifications regarding planned outages and network modifications.
-Assisting end users, desk side information assistance providers and various systems engineers and administrators, completing service calls, network and desktop troubleshooting, and special projects
-Answer detailed technical, informational and professional questions, working with user configurations, and performing intermediate troubleshooting on Tier 1 and Tier 2 levels of assistance.
-Reset passwords and unlock a host of accounts (NT, Lotus Notes, AT&T Dialer, SAP & etc)
Walk-in Date: 18th, 19th, 20th, 21st August 09
Time: 10:00am to 05:00pm
Company Name: CIBER Global Solution Center
Location: Bangalore
Venue:
CIBER Global Solution Center,
5th Floor, Tower D, IBC Knowledge Park 4/1,
Bannerghatta Road ,
Bangalore.
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Keywords: Analyst jobs, Bangalore Career, Bangalore jobs, Bangalore Walkins, Help Desk, Lotus Notes, MS Office applications, Networking, SAP, Today walkin's, Trouble Shooting, voice Process
