Today walkins: Technical Support: MCSC: CCNA: Freshers Jobs in Chandigarh Walkins on March 4th, 5th, 6th 09
Posted on March 6th, 2009Technical Support Associates/Sr. Associates
Qualification: Diploma, B.Tech, B.E, MCA MCSE/CCNA
Exp: 0-3yrs
Job Description:
1. Provide first-level Technical Support on basic operational or maintenance of personal computers or peripherals using available tools.
2. Guide customer to identify products that have Customer Issues and issue service calls in accordance with guidelines.
3. Escalate problems when unable to resolve customer issues.
4. Solves Customer Issues on any product- mostly in warranty Dell desktops and portables like Optiplex, Latitude, Dimension, and Inspiron.
5. Strive for excellence contributing to business metric goals.
Skills:
-Experience in customer care / semi-tech/Tech process in International OR Domestic call center would be advantageous.
-Fluency in written and spoken English essential.
-Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
-Ability to understand and speak to US customers
-Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint.
-Knowledge of Basic Computer Hardware, & Trouble shooting.
Date: 4th, 5th, 6th March 09
Time: 11:00am to 03:00pm
Company Name: DELL
Location: Chandigarh
Venue:
Dell International Services
40A,Quark City,
Industrial Area, Phase-VIIIB, Mohali,
Chandigarh.
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Keywords: BE/B.Tech, BPO/ ITES, CCNA/CCSP/CCSE, Freshers, Hardware, MCP/ MCSA / MCSC, Trouble Shooting
