Technical Support / Freshers / Windows / UNIX Jobs in Mumbai
Posted on January 20th, 2009[ad#link2]
Company: Hostway Solutions Pvt. Ltd
Position: Technical Support
Education: BE/B.Tech/MCA
Exp: 0-1yr
Job Description:
Provide excellent technical assistance via phone or email
Identify the true nature of problems, and provide accurate and timely responses
Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues
Multi-task and understand workflow management to efficiently handle multiple requests
Understand troubleshooting concepts and apply accordingly
Learn quickly and effectively
Participate in the active development of a team environment
Prompt attendance and punctuality
Perform other duties as assigned
Skills:
Windows (working knowledge), Internet Concepts, Oral & Written Communication
Outstanding customer service skills with user-level UNIX/Windows 2000 skills
Familiarity with Internet applications and DNS
Working knowledge of troubleshooting tools including FTP, telnet, FrontPage and email protocols preferred
Moderate to excellent English oral and written communications skills
Enthusiastic attitude
Degree from an accredited university or equivalent IT certification
Ability to learn quickly and effectively
Prompt attendance and punctuality
Ability to work in a highly dynamic environment
Work Location: Mumbai
